Here are answers to some of the most common questions we receive from our passengers and guests.
I am concerned about missing my connecting flight. How do I ensure that I do not miss my connecting flight?
Upon disembarkation, you will be met by your airline's ground staff. Inform them immediately of your connecting flight and you will be guided to the Transfer Desk for proper assistance.
Who will assist me if I left an item on my flight or at the airport?
For an item left on your flight, the airline representative at the airport will be on hand to assist you. For an item left in the airport, inform any airport operations personnel on duty for assistance you or you may call the Intelligence and Investigation Division, the office handling lost and found items at +63-2-877-1109 local 3654.
You may reach our Lost and Found Section at the link below:
https://www.facebook.com/miaalostandfound/
You may also call them at:
Terminal 1 (88771-109 local 2863/ 3192)
Terminal 2 (88771-109 local 2870)
Terminal 3 (88777-888 local 8139/ 8305)
Terminal 4 (88771-109 local 3055)
Where can I find information about the Philippines upon arrival?
Brochures about the Philippines may be secured at the Tourist Information Counter and at the Concierge Desks at the arrival lobby.
Are there baby changing facilities at the airport?
Diaper changing tables are outside the toilets.
How early should I arrive for check-in?
Departing passengers used to be advised to be at the airport two hours before the flight. Due to additional security screening measures, however, it is best to be at the airport three hours before the flight especially if the flight falls within the peak hours of the terminal.
Is there a pharmacy or medical clinic in the terminal? If so where can I find it?
All our terminals have medical clinics with well-trained medical staff. At NAIA Terminal 1, the clinic is located on the left side past the Customs area as you exit to the Arrival lobby. In Terminal 2, it is at the Rotunda, Arrival level. In Terminal 3, it is also located on the left side past the Customs area. In Terminal 4, the clinic is at the pre-boarding area. There are concessionaires at the departure transit area and pre-boarding areas selling common, non-prescription medicines.
Are there lockers or left luggage facilities at the terminals? How much do I have to pay and how long?
Please be guided:
BAGGAGE STORAGE (Terminal 1)
Orbit Air Systems, Inc.
Facebook: https://www.facebook.com/orbitairsystems
Lead Agent: Kris Tambalo - 09916815191
Interline Baggage: 8514 0330
BAGGAGE STORAGE (Terminal 3)
Passengers may leave their luggage with a concessionaire, Luggage and More located at the arrival level of NAIA Terminal 3.
Luggage & More Storage Services
Facebook: https://www.facebook.com/luggageandmorestorage or
Website: https://protectabag.com.ph/
Mobile: 0917 657 0153
How can I transfer from one terminal to the other or from the international terminal to the domestic terminal and vice-versa?
We have an Airport Transfer Service for passengers with connecting flights. The airport shuttle buses that go around the airport complex at regular intervals. These buses are deployed specifically to pick-up and drop off passengers in all the terminals. The MIAA airport transfer service for passengers with connecting flights is free of charge.
How do I claim for my lost luggage?
Checked-in luggage sometimes get misrouted and arrive at a later time. When this happens, immediately proceed to the Interline Baggage Section to follow-up on your luggage. Be ready to present your airline ticket and the copy of your baggage tag. The Interline Baggage Section at NAIA Terminals 1, 2-Northwing and 3 are located at the Baggage Claim Hall.
Do you have a smoking area in the terminal?
The designated smoking area per Terminal is outdoors at the public area.
Are there hotels near the airport?
The nearest 5-star hotels are about 10 to 15 minutes drive from NAIA Terminals 1, 2 and 4. There are hotels right across NAIA Terminal 3. There is an elevated walkway connecting the hotel area to/from NAIA Terminal 3,
There are private lounges inside the NAIA Terminal. In NAIA Terminal 3, The Wings Transit Lounge have facilities for sleeping. Please visit their website for details:
https://jipang-group.com/thewings/
or their social media account: https://www.facebook.com/TheWingsTransitLounge
Is there an internet cafe at the airport or free Wi-Fi service?
There are no internet cafes in our terminals. Free Wi-Fi is available at the passenger movement areas.
I am going on a 4-day trip. Can I park my car in the parking lot for the duration of my trip? Is it safe? How much will it cost me?
You can park your car in our parking lot for the duration of your trip. Parking costs only P300.00 for a 24-hour cycle plus P15.00 for every additional hour or a fraction of an hour for cars.
I will arrive on Philippine Airlines from an international flight then catch a Philippine Airlines domestic flight. How do I go from the international terminal to the domestic terminal?
Please coordinate with Philippine Airlines for their shuttle bus service to/from international/domestic terminals for passengers with connecting flights.
What is the best advice to get me through security as smoothly as possible?
Pack all liquids into checked-in luggage. This will ensure a smooth journey through passenger security screening areas.
Are there fees to be paid at the airport when departing?
The Domestic Passenger Service Charge (DPSC - better known as the Passenger Terminal Fee) of PhP 200.00 for domestic travel has been incorporated in the airline tickets since August 1, 2012.
The International Passenger Service Charge (IPSC - better known as the Passenger Terminal Fee) of PhP 550.00 for international travel was also incorporated in the airline tickets starting February 1, 2015.
The integration of passenger service charge into the price of airline tickets was implemented simultaneously by all airlines. the entire process for the integration of the IPSC into the price of airline tickets will go through a transition period and is expected to be fully implemented when all tickets purchased/issued pror to February 1, 2015 shall have been flown.
The integration will be by default for tickets purchased online or from ticketing offices and travel agents. Integration will be upon booking or ticket purchase, whether purchased in the Philippines or abroad.
The scheme shall also recognize and honor all exemptions mandated by law.
However, a travel tax is required to be paid to the Tourism Infrastructure and Enterprise Zone Authority (TIEZA).
For more information:
https://tieza.gov.ph/
What are the Travel Tax Rates?
Full Travel Tax Rates: https://tieza.gov.ph/full-travel-tax/
First Class Passage: P2,700.00
Economy Class Passage: P1,620.00
https://tieza.gov.ph/reduced-travel-tax/
https://tieza.gov.ph/travel-tax-exemption/
https://tieza.gov.ph/online-travel-tax-payment-system/
https://tieza.gov.ph/travel-tax-refund/
What is the maximum amount of money I can bring into the Philippines?
Bangko Sentral ng Pilipinas (BSP) Public Advisory on BSP Regulations on Bringing of Legal Tender Local and Foreign Currencies into or out of the Philippines
Source: https://www.facebook.com/BangkoSentralngPilipinas/posts/pfbid02VxqeWMkGZBN3wUrP2Xa5LmQ4ihSSe5BEyNqxB5gHsMxY5LsyjCicCnnH9Pnpfu2wl
The Bangko Sentral ng Pilipinas (BSP) provides the following rules on the cross-border transfer of local and foreign currencies:
1. A person may freely bring into or out of the Philippines, or electronically transfer, legal tender Philippine currency up to PHP50,000 only. Amounts in excess of the PHP50,000 limit shall require: (a) prior written authorization from the BSP; and (b) in case of physical cross-border transfer of Philippine currency, declaration of the whole amount brought into or out of the Philippines using the prescribed Currencies Declaration Form (CDF).
2. A person may freely bring into or out of the Philippines foreign currency and other foreign currency-denominated bearer monetary instruments in amounts up to USD10,000 or its equivalent in other foreign currencies. For amounts exceeding the USD10,000 threshold, the whole amount brought into or taken out of the Philippines is required to be declared using the CDF.
Download the BSP Manual of Regulations on Foreign Exchange Transactions (as amended): https://www.bsp.gov.ph/Regulations/MORFXT/MORFXT.pdf
#BSP #BSPUpdates
I will arrive with dutiable articles but will bring these items with me when I leave the Philippines. What shall I do so that taxes and duties will not be imposed?
Upon arrival at the airport, you must inform the inspecting Customs Officer of your intention. In this case, you may be required to accomplish a re-exportation commitment form secured by a cash bond deposit equal to the ascertained duty and tax on the article, refundable upon your departure with the article, for which a corresponding Official Receipt will be issued. For more information on this matter, please visit https://www.customs.gov.ph
What is the number of cigarettes and liquor I can bring in to the Philippines without being taxed?
The following are tax exempt:
Two (2) reams of cigarette or two (2) tins of tobacco
Two (2) bottles of liquor or wine not exceeding one (1) liter per bottle
For more information on this matter, kindly coordinate with the Bureau of Customs for further assistance.
Facebook: https://www.facebook.com/bocnaia
Website: https://customs.gov.ph/
I have been living abroad for one-and-a-half years only. Am I already considered a balikbayan?
Filipino citizen who has been continuously out of the Philippines for a period of at least one (1) year from the date of last departure are already classified as balikbayans.
A Filipino overseas worker (OFW) or former Filipino with foreign passport and members of his family (i.e. spouse and children) who are traveling with him are also considered balikbayans.
For more information on this matter, please visit https://immigration.gov.ph/
Can I bring my pets to the Philippines? What are the requirements?
Please verify with your airline regarding their policy about bringing pets. Please visit their official website for their guidelines and requirements Prior to the Shipment of Pet Animals.
As for the Bureau of Animal Industry (BAI) guidelines and requirements, please refer to this link: https://www.bai.gov.ph/nvqsd-e-services
The VQS NAIA is one of the Quarantine Stations in NCR under the Bureau of Animal Industry.
https://www.facebook.com/profile.php?id=100094547411695
For pet fishes, in lieu of a health certificate, a prior import permit must be obtained from the Bureau of Fisheries and Aquatic Resources (BFAR): https://www.bfar.da.gov.ph/
What are the quarantine and regulatory agency restrictions and conditions to the importation of household plants?
Requirements Prior to Shipment of Household Plants
A Phytosanitary Certificate must be obtained from the government agency concerned at the port of origin and presented to the Plant Quarantine Officer. Plants arriving in the country without this certificate as well as those falling in the alert list may be detained.
For pertinent rules and regulations on shipment of household plants, please refer to this link:
https://www.buplant.da.gov.ph/
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If you did not find the answer to your query here, no need to worry. Feel free to contact us by phone or email and we'll attend to you promptly.
NAIA Hotline: +63288771111
SMS TexNAIA: 09178396242
Visit https://miaagov.online to check your flight status.
Infographics and travel tips can be found in our other social media accounts online:
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X (formerly Twitter) : @MIAAGovPH
https://www.instagram.com/miaagovph/
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YouTube @MIAAGovPH1982
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The trunkline telephone number for NAIA Terminals 1, 2 & 4 is +63288771109. For NAIA Terminal 3, the trunkline telephone number is +63288777888 and request to be connected to the concerned office/agency.